Privacy Policy

 1. Introduction

Eagle Bus Service ("we," "our," or "us") operates the FleetMaster fleet management system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, role
• Driver Information: Driver name, contact details, license information, bus assignments
• Student Information: Student names, addresses, school information, bus routes
• Parent/Guardian Information: Names, contact details, email addresses, phone numbers
• Mechanic Information: Name, specialization, contact details, certifications

2.2 Vehicle and Operational Data

• Bus information (VIN, make, model, year, mileage)
• Maintenance records and work orders
• Route information and schedules
• Stop locations and times

2.3 Usage Information

• Log data (access times, pages viewed, actions taken)
• Device information (browser type, IP address)
• User activity and interactions within the system

3. SMS/Text Message Communications

We may send SMS/text messages to the phone numbers you provide for important operational communications. By providing your phone number, you consent to receive text messages from Eagle Bus Service.

3.1 Types of SMS Messages

We may send text messages for:

• Critical alerts about bus maintenance and work orders
• Schedule changes and route updates
• Safety notifications and emergency communications
• Service reminders and operational updates
• System notifications related to your account

3.2 Message Frequency and Charges

• Message frequency varies based on operational needs and your role
• Standard message and data rates from your mobile carrier may apply
• We do not charge for text messages, but your carrier's rates apply
• Check with your mobile provider for details on your messaging plan

3.3 Opt-Out and Privacy

• You may opt out of non-critical text messages at any time by replying "STOP" to any message
• Critical safety and emergency messages may still be sent even after opting out
• Reply "HELP" to any message for assistance
• Your phone number will not be shared with third parties for marketing purposes
• To completely remove your phone number from our system, contact us directly

4. SMS Service Provider

We use Dialpad as our SMS service provider. Text messages are transmitted through their secure platform. Dialpad's privacy practices are governed by their own privacy policy, which can be found on their website.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Within the Organization: With authorized personnel (admins, managers, drivers, mechanics) based on their role
• Service Providers: With third-party vendors who assist in operating our system (hosting, email services, SMS provider)
• Legal Requirements: When required by law, court order, or governmental authority
• Safety and Protection: To protect the rights, property, or safety of our organization, users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Role-based access controls
• Regular security audits and updates
• Secure authentication mechanisms
• Secure transmission of SMS messages through encrypted channels

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Data Portability: Receive your data in a structured, commonly used format
• SMS Opt-Out: Opt out of SMS communications by replying "STOP" or contacting us

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our system collects and processes information about students as part of providing transportation services. We are committed to protecting children's privacy and only collect information necessary for safe and efficient bus transportation. Parents and guardians have the right to review, correct, or request deletion of their child's information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Eagle Bus Service

Address: PO Box 425, Newell, NC 28126, US

Phone: (704) 606-5661

Email: info@theeaglebus.com